MenangCuci Privacy Policy

To provide you with the menangcuci platform services safely and effectively, we collect several types of personal information. All data collection is carried out with your consent and in compliance with Malaysia's PDPA.

Personal Identity Information

• Full name as per identity card or passport
• Identity card number (MyKad) or passport number
• Date of birth and gender
• Current residential address
• Mobile phone number
• Active email address
• Selfie photo and copy of identity document (for KYC process)

Financial Information

• Bank account number and bank name
• Registered eWallet details (Touch 'n Go eWallet, Boost, GrabPay)
• Deposit and withdrawal records
• In-platform transaction history

Platform Usage Information

• Game records and betting statistics
• Login and logout timestamps
• IP address and device information
• Browser type and operating system

Menangcuci collects your personal data through various transparent and controlled channels. The following are the primary ways we collect information:

• Account registration: Information you enter when creating a new account on our platform.
• KYC Process: Identity verification documents you submit to fulfil account verification requirements.
• Financial transactions: Information generated when you make a deposit or withdrawal via supported payment methods.
• Platform usage: Data automatically generated when you use the platform, including activity logs and analytics data.
• Support communications: Information you share when contacting our customer support team via live chat or email.
• Cookies and tracking technologies: Data collected via cookies, pixels, and similar technologies while you browse our platform.

Menangcuci uses collected personal data solely for the following purposes. We will not use your data for any other purpose without obtaining your consent first:

Menangcuci does not sell, rent, or disclose your personal data to third parties for marketing purposes. However, in certain limited situations, we may share your data with the following parties:

• Payment service providers: To process your deposits and withdrawals via DuitNow, FPX, TnG, Boost and GrabPay.
• Licensed game providers: Minimum data required to activate games from providers such as Pragmatic Play and Evolution Gaming.
• Regulatory authority: When required by Malaysian law or a valid court order.
• Fraud prevention services: To verify your identity and protect you from fraudulent activity.

Protecting your personal data is menangcuci's highest priority. We continuously invest in security infrastructure to ensure your data is safeguarded against unauthorised access, loss, or misuse.

• 256-bit SSL encryption for all data transfers between clients and servers.
• Role-based access control – only authorised staff may access player data.
• Regular independent security audits to identify and patch any vulnerabilities.
• An intrusion detection system (IDS) that monitors network traffic 24/7.
• Two-factor authentication (2FA) for access to menangcuci's internal systems.
• Regular cybersecurity training for all staff who handle player data.
• Clear incident response procedures in the event of a data breach.

While we take all reasonable precautions, no security system can guarantee 100% absolute protection. You also play an important role in keeping your account secure by using a strong password and not sharing your login credentials.

Menangcuci retains your personal data for as long as your account is active or as long as necessary to provide services to you. Specific retention periods are as follows:

• Active account data: Retained for as long as your account is active and for 5 years following account closure.
• Financial transaction records: Retained for 7 years in line with Malaysian legal requirements.
• KYC documents: Retained for 5 years after the business relationship ends.
• Platform activity logs: Retained for 12 months for security and dispute resolution purposes.
• Support communication records: Retained for 2 years from the date of last interaction.

Once the retention period expires, your data will be securely deleted or anonymised in accordance with industry best practices.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by MenangCuci:

• Right of access: You have the right to request a copy of the personal data we hold about you.
• Right to rectification: You have the right to request correction of inaccurate or incomplete data.
• Right to erasure: You may request deletion of your personal data, subject to applicable legal obligations.
• Right to object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent.
• Right to data portability: You may request your data in a machine-readable format for transfer to another provider.

Menangcuci uses cookies and similar tracking technologies to enhance your user experience and analyse how the platform is used. The following are the types of cookies we use:

• Essential cookies: Required for core platform functions such as login verification and session security. Cannot be disabled.
• Performance cookies: Collecting information on how you use the platform to help us improve site performance.
• Functionality cookies: Remembering your preferences such as language and display settings to provide a more personalised experience.
• Analytics cookies: Helps us understand aggregated, anonymised user behaviour for platform development purposes.

You can manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of the MenangCuci platform. Continued use of the platform is considered your consent to our use of cookies.

Menangcuci is a platform designed exclusively for adults aged 18 and above. We do not knowingly collect, store, or process personal data of any individual under the age of 18.

If you have any questions, concerns, or complaints regarding how menangcuci handles your personal data, we encourage you to contact us directly:

• Data Protection Officer Email: [email protected]
• Live Chat Support: Available 24/7 via the menangcuci platform or mobile app.
• Response time: We will respond to all privacy-related enquiries within 3 business days, and resolve formal requests within 14 business days.

If you are not satisfied with how we handle your privacy complaint, you have the right to refer the matter to the Personal Data Protection Commissioner of Malaysia.